{"id":9929,"date":"2024-02-03T17:59:48","date_gmt":"2024-02-03T17:59:48","guid":{"rendered":"https:\/\/b88ep6bjdmh.preview.infomaniak.website\/houses\/faq-venues\/"},"modified":"2024-03-27T10:43:19","modified_gmt":"2024-03-27T10:43:19","slug":"faq-en","status":"publish","type":"page","link":"https:\/\/tero2.test.lumisys.eu\/en\/venues\/faq-en\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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About our venues<\/strong><\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre pets allowed at your rental venues?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Tero is a great animal lover! Your furry friends are therefore welcome at our rental accommodation in Belgium and Luxembourg. They are welcome in the common rooms of our large gites in Belgium, but not in the bedrooms.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat facilities are offered in your gites?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our gites are designed for large groups and have all the necessary comforts: comfortable bedding, fully equipped kitchen, fitted sheets, sanitary facilities in the rooms, games for a relaxing moment\u2026<\/p>\n

However, our charming gites are not equipped for a stay with very young children.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat equipment is available in the meeting rooms?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We provide all the necessary equipment for your meetings: screen, beamer, flipchart, Wi-Fi and microphone at all locations\u2026<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use your catering services?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Of course, and you won’t regret it! Our chefs are used to preparing gourmet meals for large groups. On the menu: simple seasonal cuisine, made from top quality products coming from short supply chains. Suffice to say, you are in for a treat!<\/p>\n<\/p>\n

Do take note that in some of the charming gites, it is even compulsory to use our catering services for one of the evening meals. his is the case at Tero Lodge Jalhay (with the exception of Nano and Hamo), Tero Lodge Francorchamps and Tero Lodge Ster.<\/p>\n

And who is it that deserves our heartfelt thanks for delivering us from the chores of preparing a meal for a large group?<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I choose my menu if I opt for the catering formula?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Depending on whether it is a breakfast, lunch or dinner formula, we offer several menu choices, at different prices. We are, of course, attentive to your specific needs (vegetarian, gluten-free, etc.). Kindly let us know these details at least one week in advance.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the cleaning service included in the price?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Cleaning is included in the rental of our party rooms and seminar or conference rooms.<\/p>\n

In our gites, we offer housekeeping services at \u20ac20\/hour. This option is compulsory for large groups.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to pay a guarantee?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We operate on a deposit system. The confirmation of the reservation is made by paying a deposit of 50%. The invoice for the balance will be sent to you on completion of the rental period. It will be based on the number of persons you have indicated one week in advance.<\/p>\n<\/p>\n

Please note that a guarantee of \u20ac150 is required to use our DJ tables.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have electric charging terminals?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We hope to be able to give you a positive response in the near future, as many of you have asked us if it is possible to recharge your electric vehicles. Unfortunately, this is not yet the case for our seminar rooms and gites located in Belgium.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the arrival and departure times?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

There is no standard answer to this question; everything depends on the groups and the availability of the rented venue. The exact availability of your rental location should be checked with the sales representative in charge of your file.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to organise a wedding, seminar or birthday party at one of Tero\u2019s event venues?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Is this a first for you? We may as well tell you, we are no strangers to organizing events. You can rely on our experience and expertise in organising a wedding, a seminar or any other type of event. Let\u2019s make it an unforgettable day!<\/p>\n

Our various event venues are suitable for all types of professional and private events:<\/p>\n